Refund and Returns Policy
RETURNS & REFUND POLICY
At JL prints store, customer satisfaction is our top priority. Please review our return and refund guidelines below.
Product Categories & Return Eligibility
Type 1 — Standard Design Products: Pre-made apparel, mugs, canvas art, and tote bags with standard catalog graphics (no custom names, dates, or personal photos). Covered by our 30-Day Return Policy.
Type 2 — Personalized / Custom Products: Made-to-order items customized with personal names, dates, custom photos, or family details. Because personalized items cannot be restocked or resold, returns for customer remorse or change-of-mind are not accepted. However, defective, damaged, or incorrect items are 100% eligible for immediate replacement or full refund.
| Issue / Request | Type 1 (Standard Items) | Type 2 (Personalized Items) |
|---|---|---|
| Customer Remorse / Change of Mind | ✅ Accepted within 30 days | ❌ Non-returnable |
| Defective / Misprinted Item | ✅ 100% Replacement or Full Refund | ✅ 100% Replacement or Full Refund |
| Damaged in Transit | ✅ 100% Replacement or Full Refund | ✅ 100% Replacement or Full Refund |
| Incorrect Item Received | ✅ 100% Replacement or Full Refund | ✅ 100% Replacement or Full Refund |
Return Fees & Restocking
- Restocking Fee: $0.00 (We do not charge any restocking fees).
- Return Shipping Costs for Remorse / Size Returns: Customer is responsible for return postage.
- Return Shipping Costs for Defective / Damaged Items: 100% covered by JL prints store. We will provide a prepaid return shipping label or issue an immediate replacement without requiring return.
How to Initiate a Return
1. Contact our support team within 30 days of delivery at [email protected].
2. Provide your Order Number, reason for return, and clear photos if the item is damaged or defective.
3. Our team will review and respond with authorization and return instructions within 24 business hours.
4. Authorized Return Address: 8354 E Northfield Blvd Bldg G, Denver, CO 80238, United States
Refund Processing Window
Once your returned item is received and inspected at our Denver facility, your refund will be processed back to your original payment method within 3 business days. Depending on your financial institution, funds typically reflect in your account within 3–7 business days.
Contact Customer Care
Email: [email protected] | Phone: +1 719 300 5399 | Address: 8354 E Northfield Blvd Bldg G, Denver, CO 80238, United States
Hours: Monday – Friday, 9:00 AM – 5:00 PM MST
