FAQs

1. How long does production and shipping take?

All items are custom made-to-order at our facilities. Our fulfillment timeline is split into two phases:

• Production & Handling: 2 – 5 business days (Monday – Friday).
• Domestic US Shipping: 3 – 6 business days via USPS, DHL Express, or FedEx.
• Total Estimated Delivery: 5 – 11 business days from order placement.

2. What are your shipping rates?

For domestic US orders, shipping is a straightforward flat rate of $5.95 USD for the first item (+$3.00 for each additional item). All domestic orders of $150.00 and over receive FREE Standard Shipping automatically at checkout.

3. How do I track my order?

As soon as your order is packaged and dispatched, we email you a tracking confirmation link. You can also visit our Track Your Order page anytime and enter your Order ID and Billing Email to view live tracking updates.

4. What is your return and exchange policy?

We offer a 30-day return policy on all standard catalog items. If your product arrives damaged, misprinted, or defective, contact us within 30 days of delivery at [email protected] with your order number and a photo of the item, and we will issue an immediate replacement or full refund at zero extra cost.

5. What payment methods do you accept?

We accept secure payments through PayPal, including major credit/debit cards (Visa, MasterCard, American Express, Discover) via PayPal Guest Checkout. All transactions are protected by 256-bit SSL encryption.

6. Can I modify or cancel my order?

Because our items are printed on demand, production starts shortly after an order is received. If you need to update a delivery address or cancel an order, please email us at [email protected] within 12 hours of purchase.

7. How do I contact customer support?

Our dedicated customer care team is available Monday through Friday from 9:00 AM to 5:00 PM MST:
Email: [email protected]
Phone: +1 719 300 5399
Address: 8354 E Northfield Blvd Bldg G, Denver, CO 80238, United States